1. Do you buy items outright? NO – You will receive your payment only if the item sells.
2. How much do I make? It is a 50/50 split. You get half, the store gets half.
3. Can I get a receipt for my taxes? YES – ChaMELeon Consignment is owned by The Question, Inc.,
which is a registered 501C3 non-profit organization. You can
receive a donation receipt from us for use in preparing your
income
taxes.
4. How do you decide what to charge for consigned items? We base our prices on ¼ to 1/3 of retail prices based on what
our
Consignors tell us they paid for items, or what we know the retail
value of the item is. The more information we get from our
consignors the better for us to establish a reasonable price. If
the item is brand new with it’s original tags, we are more likely
to increase the price to approximately ½ of retail. In some cases,
consignors will tell us what they expect to receive for an item
and we will base our price on what they need to recover. This is
true for furs and some jewelry.
5. Will you negotiate prices? We know our consignors want to sell their merchandise. In some
cases
we are aware of their “price points”, and we will call the
consignor with reasonable offers. However, for the most part, the
marked price is firm and price reductions occur as the ticket
color changes.
6. How often do you change your ticket colors? Each color ticket stays at full price for a minimum of thirty
days. It is then reduced to 20% for two weeks, 50% for two weeks,
75% for 5 days,
and 90% off the 3 days. All reductions occur on Saturdays. The
dates are available on the web site or in the store. Remember that
the consignor is free to remove any item at any time to avoid a
markdown, so you can’t assume that the item will be in the store
if you are watching the ticket color.
7. Are you taking new consignors? We are always taking new consignors. HOWEVER, we choose
carefully and try to fill our store with merchandise our customer
base is buying.
We may stop taking a particular size because we do not have enough
rack space to display the items. We are more likely to refuse to
take clothing and shoes than home décor, books and accessories,
due to a lack of space.
8. Can we return items? We have a 24 hour return policy. This was instituted because
some people are shopping for family and friends and they need to
make sure the item fits properly. Please discuss this with the
clerk at checkout.
9. Do you have layaway? Layaway is available. A payment of 25% is expected at the time
of purchase. A second deposit of 25% is expected in 10 days. The
final payment is due within 30 days. Failure to make payments will
result in the forfeiture of all deposits and the garments returned
to the rack for sale.
10. What happens to unsold merchandise at the end of each
session? As a non-profit organization, we have connections throughout
the non-profit community. Children’s clothing is directed to
daycare centers and children and youth services, and children’s
books are donated for children in juvenile court. Some of our
clothing went to a family in Honduras, another group went to
Brazil.
Adult clothing is donated to local churches in working with their
own populations. Appropriate adult clothing is given to the
homeless through various agencies. Additionally, the Boys and
Girls Club and Goodwill have been recipients of our end of session
bounty.
If you are aware of a service organization that is in need of
clothing or other items, please let us know if we can be of
assistance.
The most important thing to remember is that we have a
relationship – we are marketing your merchandise. If you have any
questions, please talk to someone in the store or send an email. We
will try to assist you.
